Refund policy
At KNDRED, we are committed to your satisfaction and stand behind the quality of our wellness products.
Eligibility We accept refund requests within 7 days of the delivery date. To be eligible, items must be unopened and unused, in their original packaging and condition.
Due to the nature of our products (candles and wellness items), we are unable to accept returns on opened or used items for hygiene and safety reasons.
How to Request a Refund To initiate a refund, please contact us at [your email address] within 7 days of receiving your order. Include your order number and a brief description of the issue. We may request photos of the item.
Return Shipping KNDRED covers the cost of return shipping on all approved refund requests.
Exchanges We offer exchanges on eligible items. If you'd prefer a replacement product instead of a refund, let us know and we'll arrange it for you.
Refund Processing Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method.
Non-Refundable Items
- Opened or used products
- Items returned after the 7-day window
- Gift cards